Later, as Special Director General of Police (Training), I spearheaded the training and capacity-building of more than two lakh police personnel across Madhya Pradesh. Understanding that the well-being of our force is critical to the well-being of society, I led the development of a unique ‘Wellness Index’ in collaboration with the Bureau of Police Research and Development, aiming to assess and improve the mental and emotional health of our officers. I also initiated new training modules rooted in empathy, communication, and modern policing techniques — to help officers not just enforce the law, but serve as public leaders.
From overseeing cybercrime investigations and intelligence coordination to implementing systems reform, each posting offered me a laboratory of leadership — testing resilience, fostering innovation, and constantly reminding me of the human heart behind every policy. These experiences, woven together, have shaped my belief that governance isn’t just about control — it’s about care. It’s about bringing dignity, efficiency, and compassion into the daily experience of citizens.
And at every step, I’ve seen one truth emerge again and again: systems don’t change people — people change systems. And to change people, we must begin with mindset. That’s where my journey into happiness science began.